FAQ

Questions or Concerns About an Order:

Call Us: +1 972-975-5878

Monday-Friday 8:00AM – 5:00PM PST

Massage FAQ

  • What are the different Massage Types?

Air Compression – Inflating and deflating in a variety of methods and speeds to press the muscles and connective tissues.

Electric Pulse – Sends mild electrical pulses through the skin to help stimulate injured muscles or manipulate nerves to reduce pain.

Kneading – Applying pressure by lifting the muscle in circular and upwards motions. Kneading is used to break down and realign collagen fibres to increase flexibility and range of movement in the muscle.

Percussion – A breakthrough treatment for soft tissue pain and soreness through the use of a tool that provides rapid, short duration pulses deep into the soft tissues of the body.

Rolling – A massage technique which is used to loosen the skin, release muscle tension, decrease pain and increase flexibility.

Shiatsu – An alternative technique that involves manual pressure applied to specific points on the body in an attempt to relieve tension and pain.

Vibration – A gentle, trembling movement that stimulates soft tissues and help stimulate nerves, relieve muscular tension and decrease stress.

Shipping

  • Do you offer Free Shipping?

Some products are eligible for Free Shipping on irvingdiscountstore.com. The Free Shipping does not also apply to other non-eligible items in your cart. See the items currently available for Free Shipping.

  • When will my order ship?

Please allow 5-7 business days to process your order (up to 10 days for products shipping from international sources) due to additional precautions our fulfillment center is taking to keep themselves, and you, safe.

  • How do we ship?

Ground Service Only – We use USPS, UPS, and FedEx depending on the product ordered.

Returns

  • How do I know my return has been received?

Customers should save their return tracking numbers to track their packages and confirm delivery.

  • When will my refund be processed?

All returns are processed within 10-15 business days from the date received in our facility. Customers will receive an email notification with their refund details as soon as the credit is processed.