Return Policy

We want you to love shopping at irvingdiscountstore.com. If products purchased from irvingdiscountstore.com do not meet your expectations, you may return them with the packing slip within 30 days of purchase.

Customers are required to coordinate and pay for the return shipping themselves. Brookstone does not coordinate or pay for any return shipping. Refunds will be returned in the method of which you paid. Original shipping and handling charges will not be refunded. After 30 days, please refer to the original manufacturer’s warranty for product and service issues. 

Should you have any questions regarding this policy, please reach out to irvingdiscountstore.com Customer Care at 1-888-454-9752. Brookstone reserves the right to deny any return should the conditions of the items not meet the Return Policy and/or if items are used outside of the manufacturer’s specifications.

PLEASE NOTE: Some items such as personalized items and personal care are final sale. Non-Refundable items include: Pillows, Sock-wear, or any other “personal care” products. Personal Care is defined as any product that makes direct and continuous contact with the skin. Unopened/sealed items are acceptable for return. Personalized items and items marked as final sale or non-returnable are also ineligible for refunds.

Orders containing Carro products cannot be processed here. Please email [email protected] to initiate a return.

Brookstone branded items purchased from stores or other sellers: If you purchased a Brookstone product at a retail store or from another seller, those returns or exchanges must go through the place of purchase.